Lucie Houston

Lucie joined Polar Power in 2013. She has over 20 years of professional experience, primarily in consultative sales and building customer service departments.

Today, Lucie is the Account Executive for Telecom clients, managing the key accounts from pre sales consulting to post-sales support. Proud to be an active contributor in the evolution to the next generation of networks, Lucie is committed to providing quality solutions and excelling service expectations.

She moved to Europe in the late 1990s, and continued a path increasingly focused on the telecommunication industry, including Bay Networks and then Nortel Networks in France. She was instrumental in the transition from a direct support model to channel partners under the new SLAs to continue supporting the client base throughout EMEA.

She returned to a sales and support role when joining Polar after stepping back from her consulting work when returning to the U.S.

Lucie also joined startups providing services primarily to telco operators. Resolving service and support issues are her specialty, ensuring customer retention. She also consulted on special projects for software development, training, marketing, and advertising solutions.

She entered the technical world, at a networking hardware and software manufacturer focused on North American markets, where she excelled in sales. Eager for a challenge and driven by a desire to understand the products and technology, she trained in the engineering department. The company grew to include the EMEA and her consultative approach, coupled with passion for customer service, made her instrumental in building teams of engineers abroad. She hired, trained, and mentored Support Engineers and travelled extensively to put support programs in place.

She earned her Bachelor’s Degree in Sociology and Comparative Cultural Studies at Trinity College.

Lucie is passionate about her telecom clients, ensuring both primary and backup sites are always ready and powered up.